Firstly, I arrive early (10 mins) to make sure I am on time and that everything goes smoothly - but when does it ever?
It should be in my notes that I am a nervous patient - but once again, it wasn't, which highly frustrates me and pushing the anxiety levels through the roof. I get there and the waiting room is absolutely jam-packed - I had a bad feeling about this.
So I book in and about 10 minutes later the nurse come out and took my name and crossed it off the 'arrivals' list , I then asked her how long the approximate wait was going to be - it turns out that at that current time, they were running around an hour behind!!
Well, I was exhausted and felt unwell through no sleep the night before, so I told her I had another appointment at a different hospital at 13.05pm (My actual appointment time was 11.40am - it was 12pm already). So the nurse told me to find her at 11.50am to find out where I was on the list - I eventually found her at 12.15pm - and there were 5 people in front of me still, so the additional waiting time was going to be at least another hour, but I explained about this
This upset me a great deal and I am furious they can allow this to happen to a nervous patient.
I would have been there over 2 hours if I hadn't lied and said about the other appointment, which in itself is absolutely appalling.
I also do not see how it is possible to be kept waiting for so long, according to the nurses there were 3 Doctor's on duty and if they all did their job properly, the waiting time wouldn't have been so horrific! At one point I saw the Doctor standing in the corridor talking on his mobile phone for almost 10 minutes and
Finally, the new Doctor I saw decided that an operation is the best option - finally, really getting somewhere.
I just cannot believe their appalling lack of respect and compassion...gone are the days of compassionate Doctors, now it is just about